New Horizons franchisees enjoy comprehensive support, starting before the training center opens and continuing for as long as the franchise location remains open. New Horizons continually invests in customized IT solutions that help franchisees remain a dominant force in their market. By becoming a part of the New Horizons network, franchisees also gain a large group of peers that can provide advice, support, and guidance whenever necessary.
Initial Franchise Training
Prior to opening a new location, New Horizons franchisees receive two weeks of comprehensive training followed by one week of operational assistance in the local market. Designated General Managers and other key professionals that will provide training at the new location should also attend Initial Franchise Training. Training is provided periodically every year and takes place at designated corporate offices, usually in the U.S.A. As part of Initial Franchise Training, franchisees will tour existing locations and speak to successful New Horizons franchisees. Initial Franchise Training covers the following subjects:
- History of New Horizons
- Role of General Manager, Sales Managers, and Account Executives
- Overview of New Horizons resources and tools
- Best practices for hiring, development, operations, and training
- Training schedule development
- Marketing strategies
- Inter-franchise operations
- Mentored Learning and Online LIVE training
- Financial management and reporting
Support after Location Opening
New Horizons provides up to one week of follow up training after a new franchise location opens. Proprietary information and related materials are provided for training the staff. Manuals and recordings assist with training staff for different roles within the organization. Additional training and refresher courses are not required, but optional training programs are available for franchisees and staff.
Continuous Training and Innovation
New Horizons holds conferences every year to discuss industry trends, sales techniques, performance standards, personnel training, new innovations, and any other pertinent information. These conferences are mandatory for New Horizons General Managers and are recommended for franchisees and other location principals. Regional meetings are also held periodically and franchisee attendance is recommended.
New Horizons franchisees are never without support and guidance. Franchisees may request guidance and ask questions over the phone, through email, through facsimile, or through the New Horizons Extranet. In some instances, a manager may be assigned to locations to assist in operations and provide hands-on support. New Horizons may also provide periodic assistance, but the frequency and nature of this assistance is at the franchisor’s discretion.