FAQs & Resources

June 20, 2020

Curious about franchising? Here are the frequently-asked questions we get about the process and our answers.

Still have questions? Send us an email.

How much can I make?
This is by far the most commonly asked question of any franchise opportunity. In the case of New Horizons, it’s a complex question to answer. The reason for that is that we have locations all over the globe, so market conditions, including things like profit margins, vary greatly. Average sales and earnings can range depending on the customer mix. Once you are in the pipeline, you can talk to your Franchise Development consultant about earnings potential in your part of the world, and you can also talk to other New Horizons franchisees about their revenue.

How much does it cost to start a New Horizons franchise?
Costs and requirements vary from nation to nation and even state to state. We recommend consulting your Franchise Development representative to discuss the costs and financial requirements in your area.

Where do you find New Horizons customers?
We focus on four main customer targets: individual consumers, small to mid-sized businesses, large enterprise businesses and government. Our global footprint makes us an ideal partner for international companies that need a training resource for their distributed workforce. These partnerships create a built-in customer base for many New Horizons franchisees from the moment they open their doors.

What does New Horizons offer customers?
We offer Information Technology training and complementary courses in soft skills including leadership, project management and IT service management through 2,900+ expert-led courses and 5,000+ self-directed courses. Some of our unique offerings include virtual instructor-led training and virtual mentor-led training in our New Horizons Online LIVE, Remote Mentored Learning, Connected Classroom and On-Demand programs.

What differentiates New Horizons from competitors in the field?
New Horizons’ global reach and large network allow us to offer more training courses over more time slots in more locations than any other IT training company. New Horizons also has greater access to training tools and resources than smaller companies, which means superior training. Additionally, New Horizons’ training methods (such as Mentored Learning and Online LIVE) are top-notch and one of a kind.

Who are your national accounts and enterprise partners?
We have provided training for some of the most recognizable names on the planet, including Microsoft, Nike, Costco, Apple, Amazon, Cisco, Bank of America, Dell, Adobe, Wells Fargo, AT&T, Oracle, Google, and more.

How many employees do I need?
Typically, you can open your New Horizons franchise with three to five instructors to start, an account executive and an office manager. Even with a small staff, you’ll be able to tap into the New Horizons global network to offer extensive training beyond what your employees could provide alone.

What are the marketing advantages of a New Horizons franchise?
New Horizons franchise owners are automatically affiliated with a brand name that is trusted and recognized worldwide, which instantly reduces marketing needs. New Horizons’ International Marketing Department assists franchise owners with marketing by maintaining a website, reducing the need for individual site maintenance, although local social media maintenance and marketing efforts are recommended.

How long does it take to open a New Horizons location?
It typically takes about four to six months to open a New Horizons franchise location. The amount of time may vary based on franchisee training needs, location renovation or construction needs, and how long it takes to select and train staff.

For more information, we have written eBooks to aid in learning the details about franchising and the IT industry, from the pros.