Heed These Warning Signs about Your Managed Service Provider (MSP)

A large organization with hundreds of computers requires the help of a managed service provider (MSP) to update, monitor and manage services, including software, server, network and applications. An MSP usually provides management services for Windows, Linux and Mac OS devices, but may also provide other services such as web hosting through external providers. The security of the systems and that of data is also the responsibility of an MSP.

It is highly recommended to clarify at the beginning what services the MSP will offer. If you believe that you may need further services by your MSP in future, make sure that they have the capability to offer it. Some of the usual functions of an MSP include maintenance of software, data backup and recovery, systems management, data storage and management, network monitoring and security.
If you have hired an MSP and are still doing these tasks yourself, it is an alert that your MSP is offering you poor service.

 

1. You Frequently Call Your MSP

It is the responsibility of the MSP to monitor and identify issues so that they can be resolved at the earliest. If you need to call your MSP frequently to resolve issues, even minor ones, it is a sign that they are not doing their job. If you communicate a problem to them and they procrastinate, it is time to look for other options.

2. You do the Updating

As a management service, it is the duty of an MSP to provide you with all software updates, especially those concerning security, on time. Usually, MSPs create a system of automatic updates that ensures that the systems run at their optimum level at all times. Those updates that cannot be made automatically are handled manually, without reminders from you. If you are updating software on your devices, it is an indication that your MSP is not providing you good service.

3. You Face the Same Problems

Competent MSPs prevent and resolve problems so that they don’t trouble you again and again. It is granted that problems occur in devices, networks and systems; however, if the same disruption persists in the same setting, it only means that your MSP is not qualified enough to resolve it.

4. You Part-Manage the Systems

Traditionally, MSPs only needed to manage systems, but now they are offering an array of services, including multi-cloud management. If your MSP is unable to deliver even basic management services completely, it’s time to look for a change.

 

The Changing Landscape

When judging the competency of your MSP, consider the changing landscape of managed services. Some of them use AWS and some Azure, but there is expected to be a shift towards the use of multi-cloud management, where Google Cloud Platform, Oracle Cloud, etc. come into the scene. It is predicted that there will appear niche managed services that will only manage services for a particular platform.

There is probability that simpler management tools will be created that will need lesser human intervention. The move to simplicity with greater efficiency and speed will ease management and provide better results to customers.

The market for managed services is forecasted to grow substantially in the near future. It is predicted that the market size will grow from $107.17 billion in 2014 to $193.34 billion in 2019.[i] That’s a remarkable growth of 80.4%. Another forecast predicts a jump of 114.20%, making the global market for MSPs reach $229.59 billion by 2020.[i]

With advancement in information technology, changes in managed services are sure to happen, most of which will be beneficial to both buyers and sellers. It is likely that more players in the market will cause a drop in the cost of hiring an MSP in the future. And that’s good news for the buyers.

 

Sources

[i] https://www.channele2e.com/2016/11/28/top-10-managed-services-provider-msp-predictions-for-2017/